Frequently Asked Questions
Everything you need to know about your Watsons Jewellers experience.
What materials are used in Watsons Jewellers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal and stone composition of the piece.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. All orders are fully insured during transit and require a signature upon delivery to ensure your jewelry arrives safely.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a 12-month manufacturer warranty that covers any defects in materials or craftsmanship. This does not cover normal wear and tear or accidental damage.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.
Can I customize an existing design?
Absolutely. Watsons Jewellers specializes in bespoke adjustments. Whether you want to change a stone type or add a custom engraving, please contact our design team via the 'Custom Orders' page.