Returns & Exchanges
At Watsons Jewellers, we want you to be completely satisfied with your purchase. If your piece isn't perfect, you can return or exchange eligible items within 30 days of delivery in their original, unworn condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original branded packaging and include all certificates of authenticity to ensure a full refund.
Label and Ship
Print your prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our master jewellers inspect the returned item for quality, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing